Membership

Handling complaints

91% of people don’t complain, they prefer to get their revenge by not buying from a business that has given them an inferior product or a poor service.  More dangerous is the statistic that every dissatisfied customer shares their bad experience with another seven people. It is important to know why people complain and how to deal with these complaints to protect your business and brand. 

During this module, you will gain understanding of how and why people complain, how to welcome complaints and developing a policy for handling complaints. You will also learn how to use and improve your communication skills to handle complaints and to build customer loyalty. 

Individual licence (per course)

  • Price per licence
$ 35.00
per Licence

Group Discount Lite

  • Bulk 11 - 20 licences
$ 33.25
per Licence

Group Discount Compact

  • Bulk 21 - 50 licences
$ 32.38
per Licence

Group Discount Premium

  • Bulk > 51 licences
$ 31.50
per Licence

Group Discount

  • Bulk 2 - 10 licences
$ 34.13
per Licence